📦 Shipping
How long does it take to receive my order?
Delivery times are generally 7-15 business days. You will receive a confirmation email with the tracking number as soon as your order is shipped.
Can I track my order?
Yes, after shipping you will receive a link via email to track your package in real-time.
Do you ship all over Italy?
Yes, we ship all over Italy, including islands.
Is shipping free?
Shipping costs are calculated at checkout based on the delivery address.
🔄 Returns and Refunds
Can I return a product?
Yes, we accept returns within 14 days of receiving the order. The product must be unused and in its original packaging.
How do I request a return?
Contact us via the Contact Us page, indicating your order number and the reason for the return. We will reply within 24-48 hours.
When will I receive my refund?
Once the returned product is received and verified, the refund will be processed within 5-7 business days.
🐾 Products
Are the products suitable for both dogs and cats?
Yes, all our products are designed to be used on both dogs and cats, regardless of size.
Are the materials safe for my pet?
Absolutely. We only use products made with non-toxic and pet-safe materials.
How do I clean the products?
Most of our products can be cleaned simply with lukewarm water. You can find specific instructions in each product's description.
Do they work on all hair types?
Yes, our accessories are suitable for short, medium, and long hair. Refer to the individual product description for more details.
💳 Payments
What payment methods do you accept?
We accept credit and debit cards, PayPal, and all major digital payment methods.
Is payment secure?
Yes, all payments are processed via a secure and encrypted connection. Your data is safe.
Can I pay on delivery?
We do not currently offer cash on delivery. All orders are paid in advance at checkout.
📩 Support
How can I contact you?
You can write to us via the Contact Us page or by email. We will reply within 24-48 business hours.
Do you have a customer service?
Yes, our team is available for any questions or issues. Your satisfaction is our priority.